Privacy policy
Last updated: January 4, 2026
Rachel & Emma Bristol operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Rachel & Emma Bristol is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
We may collect or process the following categories of personal information:
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Contact details including your name, billing address, shipping address, phone number and email address.
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Payment information including transaction details and payment confirmation.
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Account information including preferences and settings.
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Transaction information including viewed products, cart activity and purchases.
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Communications with us including customer support inquiries.
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Device information including browser type, IP address and device identifiers.
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Usage information regarding how you interact with our Services.
PERSONAL INFORMATION SOURCES
We may collect personal information:
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Directly from you when you place an order or contact us.
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Automatically through cookies and similar technologies.
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From service providers that support our store operations.
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From partners or third parties.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
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Process and fulfill orders.
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Provide shipping and customer support.
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Improve and personalize your shopping experience.
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Send order updates and marketing communications.
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Prevent fraud and maintain security.
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Comply with legal obligations.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your information:
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To Shopify and trusted service providers.
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To payment processors and shipping partners.
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To marketing and analytics providers.
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When required by law or legal process.
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In connection with business transfers or restructuring.
RELATIONSHIP WITH SHOPIFY
Our store is hosted by Shopify Inc. Shopify processes personal information in order to provide and improve the Services. To learn more about how Shopify uses your information, visit:
https://privacy.shopify.com/en
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy or security practices of these websites.
CHILDREN'S DATA
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.
SECURITY AND RETENTION OF YOUR INFORMATION
We take reasonable measures to protect your information, but no method of transmission over the internet is completely secure.
We retain your information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
YOUR RIGHTS AND CHOICES
Depending on your location, you may have rights including:
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Access to your personal information.
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Correction of inaccurate information.
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Deletion of your information.
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Data portability.
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Opting out of targeted advertising.
You may exercise these rights by contacting us using the details below.
INTERNATIONAL TRANSFERS
Your personal information may be transferred and processed outside of your country of residence, including outside the UK or EEA.
SMS COMMUNICATIONS
By providing your phone number and opting into SMS messaging, you consent to receive recurring text messages regarding promotions, cart reminders, order updates and other notifications.
Message frequency may vary. Standard message and data rates may apply.
You may opt out at any time by replying STOP.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
CONTACT
If you have any questions about this Privacy Policy or your personal information, you can contact us at:
🕒 Support Hours:
Monday to Friday: 09:00 – 18:00 (GMT)
Saturday & Sunday: 10:00 – 17:00 (GMT)